How do I choose the best Bug Tracker for my needs?
Anyone who was ever developed a software product knows of the advantages of bug trackers. Bug trackers conveniently support developers and their teams wanting to fix bugs by saving them valuable time. The availability of various bug trackers makes it hard for software developers to choose the right one since there is no universally perfect bug tracker. Which one is perfect for you and your development team depends on a set of criteria we have laid out for you below.
While unnecessarily high complexity can slow down the productivity of your development process, a bug tracker that is too simplistic can delay and possibly harm the development of your software. This is why testCloud has shifted the focus of this away from the sheer functionality of the tools to the characteristics and technological possibilities of your team.
The technical capabilities of your users
In every team there are always technical and non-technical members. The non-technical ones may involve financial analysts, customers and also end-users. In our experience, non-technical users may not be so happy about using a complicated bug tracker. Even the most advanced features are worthless if they aren’t used right and a tool that is more easy to use would be more applicable in the case of non-technical team members.
The complexity of your workflow
In large, highly-specialized teams bug trackers with a simple workflow will not suffice as there may be many layers of bureaucracy involved in making a final decision about a product before its release or launch. On the other hand in small teams the same workflow can lead to redundancy and ambiguity. That is the reason why for smaller teams bug trackers with a simple workflow might be more applicable.
The size of your team
It is not always clear at the start of a project that will be a part of the team. Since many bug trackers charge per user, the uncertainty of the team size can further complicate the choice of the right bug tracker as unnecessary costs can arise for infrequently used accounts. On the other hand if there are not enough accounts available for the project when they are needed, delays in the development process might be a result. That is why you should precisely plan your project and involve all of the team members, even if their accounts will be used more infrequently than those of the development team.
The structure of your team
How are all the participants connected and what is their role in the project? Do you have an internal Quality Assurance team or do you work together with external stakeholders that need access to the bug tracker? These questions among others also influence your bug tracker choice.
For your convenience we have ranked the different bug trackers according to their complexity:
These tools have limited options for configuration which will make them easily usable, however at the cost of flexibility:
These tools allow a more sophisticated configuration and have a steep learning curve:
Professional/ Project Management
These tools incorporate bug trackers but can also be used for the whole project management:
- Pivotal Tracker
“Ultimately, personal preferences and previous experiences with such tools always play a big role when deciding on bug trackers. Knowing this we offer all established bug trackers with our crowd software testing service,” says Jan Schwenzien, CTO at testCloud.
For those looking for expert testing help to free up their time, SaaS crowd software testing providers like testCloud offer the right solution. By having permanent access to a network of thousands of software testers, your application can be screened for bugs quickly and highly efficiently. You will be provided with a detailed bug report you can easily import into your bug tracking system.
Interested? Just sign up here to explore our SaaS platform.